Legal

General Terms of Service

Last updated: 10 May 2026

These General Terms of Service govern the provision of professional services by VisionEdge s. r. o., particularly in the areas of AI automation, custom software, business systems, web solutions, integrations, business intelligence, MVP development, technical consulting and related digital services.

These Terms are intended primarily for cooperation with entrepreneurs, business companies, organisations, public entities and other professional clients. If VisionEdge s. r. o. exceptionally provides services to a consumer, the applicable mandatory provisions of consumer protection law shall apply and shall take precedence over these Terms.

1. Service Provider

The service provider is:

VisionEdge s. r. o.
29. augusta 1503/1A
958 01 Partizánske
Slovak Republic (EU)

Company ID: 51962161
Tax ID: 2120848521
Email: hello@visionedge.sk
Web: visionedge.sk

Hereinafter referred to as "VisionEdge", "Provider" or "we".

The Client is a natural person acting as an entrepreneur, a legal entity, organisation, public entity or other person who negotiates with the Provider for the provision of services, places an order or enters into an agreement with the Provider. Hereinafter referred to as "Client" or "you".

2. Purpose and Scope of These Terms

These Terms govern in particular:

• the manner of entering into contracts,
• scope of services,
• quotes and payment terms,
• Client obligations and required cooperation,
• changes to scope of work,
• delivery and acceptance of outputs,
• complaints and remedying defects,
• intellectual property,
• use of third-party tools,
• specifics of AI solutions,
• confidentiality,
• personal data protection,
• Provider's liability,
• termination of cooperation,
• governing law and dispute resolution.

These Terms apply to all services of the Provider unless the parties agree otherwise in writing.

3. Order of Precedence of Contract Documents

The contractual relationship between the Provider and the Client may be formed in particular by:

• an individual contract,
• a quote,
• an order,
• a project brief,
• a statement of work document,
• an email confirmation of cooperation,
• meeting minutes,
• an amendment or change document,
• these General Terms of Service.

In the event of a conflict between individual documents, the following order of precedence applies:

1. individual written contract or amendment,
2. approved statement of work, project agreement or binding brief,
3. approved quote,
4. order accepted by the Provider,
5. these General Terms of Service,
6. general communication or non-binding materials.

A different written agreement between the parties takes precedence over these Terms.

4. Definitions

Services means professional services provided by the Provider, including consulting, analyses, solution design, AI automation, software development, web solution development, implementations, integrations, technical support, project management, business intelligence, MVP development and related activities.

Output means a specific result of a service created for the Client, such as documentation, analysis, solution design, prototype, software, automation, website, database structure, API integration, dashboard, report, workflow model, configuration or other agreed deliverable.

Brief means a description of requirements, scope, goals, inputs, outputs, timelines and other project parameters.

Scope Change means any request not explicitly included in the approved quote, contract, order or brief.

Client Cooperation means the timely provision of information, data, access, decisions, approvals, feedback and other inputs required for the proper provision of services.

Third-Party Tools means services, software, APIs, hosting, cloud services, AI models, analytics tools, email services, databases, libraries, open-source components or other external solutions not developed or fully controlled by the Provider.

AI Solution means a solution that uses machine learning, generative artificial intelligence, large language models, automated processing, classification, extraction, summarisation, text, image, voice or data processing, or other similar technologies.

5. Nature of VisionEdge Services

VisionEdge provides primarily individual professional services in the areas of:

• AI automation for businesses,
• custom software,
• business systems,
• internal tools,
• web solutions,
• process automation,
• API and external system integrations,
• business intelligence and dashboards,
• MVP development,
• technical consulting,
• digital process optimisation,
• technical support and development of existing solutions.

The specific scope of services, outputs, timelines, price, responsibilities of the parties and technical parameters are always defined in an individual quote, order, contract, project brief or other written and approved document.

Information published on the VisionEdge website is general and informational in nature. It does not in itself constitute a binding offer to enter into a contract unless expressly stated otherwise.

6. Formation of Contract

The contractual relationship between the Provider and the Client is formed in particular by:

• signing an individual contract,
• written acceptance of a quote by the Client,
• confirmation of an order by the Provider,
• payment of the agreed deposit,
• commencement of service provision based on the parties' agreement,
• any other demonstrable written confirmation of cooperation.

For the purposes of these Terms, written form also includes email communication, electronic confirmation, electronic signature, confirmation via a project tool or any other demonstrable electronic method of communication.

The Provider is not obliged to commence the provision of services before receipt of the deposit, approval of the brief, provision of the necessary cooperation or fulfilment of other conditions set out in the quote or contract.

7. Quotes

A quote contains in particular the scope of services, expected outputs, price or method of its determination, payment terms, expected timelines and other conditions of cooperation.

Unless stated otherwise in the quote, a quote is valid for 14 calendar days from the date it is sent to the Client.

Prices shown on the website, in presentations, indicative calculations or in initial communications are informational and not binding unless the Provider expressly designates them as a binding quote.

If during the preparation or execution of a project it becomes apparent that the original brief is incomplete, inaccurate or technically differs from the assumptions, the Provider is entitled to propose an adjustment to the price, scope or timeline.

8. Prices, VAT and Payment Terms

The price of services is determined in the quote, order, contract or other approved document.

Unless agreed otherwise, the price does not include:

• third-party licences,
• hosting,
• domains,
• paid APIs,
• cloud services,
• AI model fees,
• external databases,
• third-party tools,
• travel expenses,
• express work,
• work outside the agreed scope,
• post-delivery support.

VAT applies where required under applicable law and will be added to the price at the statutory rate. If the Provider is not a VAT payer as of the date of invoicing, VAT will not be added to the price.

Unless agreed otherwise, the Provider is entitled to require a deposit before commencing work. The deposit amount is stated in the quote or contract. For larger projects, the price may be divided by milestones, phases or monthly payments.

Unless agreed otherwise, invoices are due within 14 calendar days of issue. Payment is deemed received on the date the relevant amount is credited to the Provider's account.

9. Late Payment

If the Client is late in paying an invoice or deposit, the Provider is entitled to:

• charge statutory interest on late payment,
• claim reimbursement of costs related to enforcement of the claim, where permitted by law,
• suspend the provision of services,
• suspend delivery of outputs,
• suspend access, support or development work,
• withhold licences or rights to outputs until full payment is received,
• withdraw from the contract or terminate cooperation if the delay exceeds 14 days.

Suspension of work due to the Client's late payment does not affect the Client's obligation to pay for work already performed, costs incurred, third-party services ordered or the Provider's reserved capacity.

Delivery timelines are adjusted accordingly in the event of late payment.

10. Deposits, Milestones and Reserved Capacity

If a deposit has been agreed, the Provider is not obliged to commence work before it is paid.

If a project is divided into phases or milestones, the Provider may invoice the price progressively as individual phases are completed, according to the agreed timeline or any other arrangement between the parties.

If the Client reserves the Provider's capacity for a specific date and subsequently fails to cooperate, cancels the project or postpones it without reasonable cause, the Provider is entitled to invoice for work already performed, a proportionate share of the reserved capacity and costs incurred in connection with the project.

11. Client Obligations and Cooperation

The Client is obliged to provide the Provider with all cooperation necessary for the proper and timely provision of services.

The Client is obliged in particular to:

• provide truthful, complete and up-to-date information,
• deliver required materials, data and documents in a timely manner,
• provide necessary access,
• provide decisions and feedback within reasonable timeframes,
• designate a contact person authorised to make decisions on behalf of the Client,
• verify and approve outputs within agreed timeframes,
• ensure that data, materials and access provided by the Client do not infringe third-party rights,
• inform the Provider of limitations, risks or specificities of their systems,
• ensure that persons acting on behalf of the Client are authorised to make decisions.

If the Client fails to provide the necessary cooperation, delivery timelines are adjusted accordingly and the Provider bears no liability for delays or consequences caused by the Client's insufficient cooperation.

If insufficient cooperation persists for more than 14 days, the Provider is entitled to suspend the project, revise the timeline, invoice for work already performed or terminate cooperation.

12. Access, Data and Client-Side Security

If project execution requires access to the Client's systems, the Client is obliged to provide access securely and only to the extent necessary for the provision of services.

The Client is responsible for:

• the accuracy and legality of the data provided,
• the authorisation to provide data to the Provider,
• setting rights and roles within their own systems,
• backing up their own data unless agreed otherwise,
• the security of their internal devices, accounts and users,
• compliance with internal security rules.

The Provider is not liable for damages caused by incorrect, incomplete or unlawfully provided data, incorrect configuration of the Client's systems, third-party interference, weak passwords, inadequate internal security or actions of the Client's users.

13. Changes to Scope of Work

The Provider provides services only within the scope explicitly agreed in the quote, contract, order or approved brief.

A scope change includes in particular:

• adding new functionality,
• changing the originally approved brief,
• expanding integrations,
• changing the design after approval,
• additional edits to texts, data or logic,
• requirements for additional testing,
• working with additional systems,
• adjustments caused by subsequently discovered limitations,
• repeated incorporation of feedback beyond the agreed number of rounds,
• requirements arising from changes in the Client's decisions or priorities.

Work outside the agreed scope is not included in the original price and may be priced separately.

The Provider is not obliged to perform work outside the agreed scope without approval of an additional price, a change document or another agreement between the parties.

If the Client requests a scope change, the Provider is entitled to adjust the price, timeline and other conditions of the project.

14. Delivery Timelines

Delivery timelines are set in the quote, contract, order or project schedule.

Unless expressly stated to be a binding fixed deadline, timelines are indicative and depend on proper Client cooperation, availability of third-party tools, technical complexity and any scope changes.

Timelines are adjusted accordingly in particular in the event of:

• the Client's delay in delivering materials,
• the Client's delay in approving outputs,
• late payment,
• changes to scope of work,
• technical issues on the Client's side,
• outages of third-party tools,
• need for additional analysis,
• force majeure,
• other circumstances outside the Provider's reasonable control.

The Provider is not liable for delays caused by the Client or third parties.

15. Delivery of Outputs

Outputs may be delivered in particular:

• by email,
• via a project tool,
• via cloud storage,
• by making them available in a test or production environment,
• by deploying to a website or server,
• by delivering documentation,
• by providing access,
• by presentation or demonstration of functionality.

An output is also considered delivered when it is made available to the Client for review, testing, use or feedback.

If delivery is conditional on payment of the price or a milestone, the Provider is not obliged to deliver the output or grant a licence until the relevant portion of the price is paid in full.

16. Acceptance of Outputs

Unless agreed otherwise, the Client is obliged to review the delivered output and notify the Provider of substantive comments within 7 working days of delivery.

If the Client does not provide specific and reasoned comments within this period, the output is deemed accepted.

An output is also deemed accepted if the Client begins using it in live operations, publishes it, provides it to a third party, deploys it in their own processes or derives commercial or operational benefit from it.

Minor defects that do not materially prevent the use of the output do not preclude its acceptance. The Provider will remedy them within a reasonable time as agreed by the parties.

Client comments must be specific, comprehensible and relate to the agreed scope. General statements without a specific description of the defect or required adjustment are not considered duly raised comments.

17. Complaints and Defects

The Client is obliged to notify the Provider of defects without undue delay after discovering them or being able to discover them upon reasonable inspection.

A defect notification must include:

• a precise description of the defect,
• how the defect manifests,
• steps required to reproduce it,
• relevant screenshots, logs or other documentation,
• information about the environment in which the defect occurred.

The following are not considered defects:

• a request for functionality that was not agreed,
• a change in the Client's preferences,
• a change in design after approval,
• incorrect use of the output,
• interference with the output by the Client or a third party,
• an error caused by the Client's system,
• a third-party service outage,
• a change to a third party's API or terms,
• a problem caused by an outdated browser, device or environment on the Client's side,
• incorrect, incomplete or outdated data provided by the Client.

If a complaint is justified, the Provider will arrange a reasonable remedy. If a complaint is unjustified, the Provider is entitled to charge for time spent analysing and resolving the request at the agreed hourly rate or current price list.

18. Support, Maintenance and SLA

Post-delivery support is provided only if agreed in the quote, contract, service agreement or other written document.

Unless agreed otherwise, the project price does not include:

• long-term technical support,
• monitoring,
• SLA,
• guaranteed response times,
• security updates,
• operational interventions,
• hosting management,
• licence management,
• post-delivery modifications,
• training beyond the agreed scope.

If service support or SLA is agreed, its scope, response times, availability, priority levels, contact channels and price shall be determined separately.

Without a separate SLA agreement, the Provider does not guarantee continuous availability, response time or operational oversight of the output.

19. Third-Party Tools

In providing services, we may use third-party tools, including in particular:

• hosting services,
• cloud services,
• databases,
• AI models,
• API services,
• analytics tools,
• email services,
• open-source components,
• libraries,
• frameworks,
• payment, CRM, accounting or other integration systems.

Third-party tools are governed by their own commercial, licensing, security and technical terms of their providers.

The Provider is not liable for:

• outages of third-party tools,
• changes to third-party pricing,
• changes to third-party APIs or functionality,
• termination of a third-party service,
• third-party licensing restrictions,
• a security incident at a third party, unless caused by the Provider's breach of obligations,
• decisions by third-party providers that affect the functionality of the solution.

If a change in a third-party service necessitates modification of an output, this constitutes work outside the original scope and may be priced separately.

The Client is responsible for paying fees for third-party tools unless agreed otherwise.

20. Open-Source Software

Outputs may include open-source components, libraries or frameworks.

Open-source components are governed by their respective open-source licences. The Provider does not grant broader rights to open-source components than permitted by those licences.

If the Client requires the use of a specific open-source technology or has internal licensing restrictions, they must inform the Provider before the project begins.

The Provider is not liable for the consequences of using open-source components if they were used in accordance with their licences and standard technical practice.

21. AI Solutions and Limitations of AI Outputs

In AI solutions, the result may be affected by the quality of input data, model configuration, user instructions, availability of third-party services and the probabilistic nature of AI technologies.

The Client acknowledges that AI outputs may be:

• inaccurate,
• incomplete,
• outdated,
• technically or factually incorrect,
• unsuitable for use without human review,
• dependent on the quality of input data,
• different upon repeated use of the same input.

AI solutions must not be used as the sole basis for decisions with legal, financial, health, safety or otherwise significant impact without appropriate human oversight.

The Client is obliged to verify AI outputs before using them in commercial, legal, financial, technical, marketing or other practice.

The Provider is not liable for Client decisions made solely on the basis of AI outputs without appropriate review.

If an AI solution is to be used in a regulated industry or for sensitive decision-making, this must be explicitly stated in the brief and addressed separately in the contract or project documentation.

22. Third-Party AI Models

AI solutions may use models or services from third parties.

The Client acknowledges that the Provider may not have full control over:

• the availability of the AI model,
• changes to the model,
• the cost of using the model,
• response speeds,
• restrictions imposed by the model provider,
• safety and content filters,
• changes to the model provider's terms.

If an AI model provider changes technical, pricing or legal terms that affect the project or the operation of the solution, the Provider is entitled to propose an adjustment to the price, scope, architecture or method of service delivery.

23. Prohibited Use of Outputs

The Client must not use the Provider's outputs, services or solutions for:

• unlawful purposes,
• infringement of third-party rights,
• distribution of malware,
• unauthorised data collection,
• circumvention of security mechanisms,
• processing data without a legal basis,
• discriminatory or unlawful decision-making,
• creating systems that may cause harm to persons or property,
• use in a regulated environment without a specific agreement,
• any other conduct contrary to law or good morals.

If the Provider discovers or has reasonable grounds to suspect that the Client is using outputs in an unlawful or risky manner, the Provider is entitled to suspend services, refuse further performance or terminate cooperation.

24. Intellectual Property

Intellectual property in outputs is governed by the parties' agreement, these Terms and applicable law.

Unless agreed otherwise, upon full payment of the price, the Provider grants the Client a non-exclusive, temporally and territorially unlimited licence to use outputs created specifically for the Client for the purposes for which they were created.

An exclusive licence, transfer of proprietary rights or provision of source code is granted only if expressly agreed in the contract, quote or other written document.

Until all of the Client's due obligations are paid in full, proprietary rights and the licence to outputs remain with the Provider to the extent permitted by law, and the Client is not entitled to use outputs beyond testing or acceptance.

Moral rights of authors, where applicable, are preserved in accordance with applicable law.

25. Know-How, Methodologies and VisionEdge Reusable Components

VisionEdge retains all rights to its pre-existing know-how, methodologies, procedures, templates, frameworks, prompts, libraries, internal tools, reusable components, architectural patterns, experience and general technical solutions.

These elements may be used in providing services to the Client but do not become the Client's property unless expressly agreed.

Without the Provider's consent, the Client is not entitled to:

• copy VisionEdge's internal methodologies,
• reverse-engineer VisionEdge's internal solutions,
• use VisionEdge's know-how to create a competing solution,
• share VisionEdge's internal procedures with third parties,
• circumvent the Provider when cooperating with persons or suppliers the Client became acquainted with through the Provider.

26. Source Code, Documentation and Access

Source code is provided to the Client only if expressly agreed.

If the deliverable is software, automation or a web solution, the Provider may deliver:

• production version,
• test version,
• user access,
• basic documentation,
• admin access,
• data export,
• integration settings,
• source code, if agreed.

Unless agreed otherwise, the Provider is not obliged to deliver internal notes, working files, interim versions, development repositories, internal scripts, prompt libraries, internal tools or know-how used during development.

27. Client Content and Materials

The Client is responsible for all texts, data, images, logos, trade names, documents, databases, inputs, access and other materials they provide to the Provider.

The Client represents that they hold all rights, consents and authorisations necessary for the use of the materials provided.

The Provider is not liable for infringement of third-party rights caused by the Client's materials, data or instructions.

If a third party asserts a claim against the Provider on the grounds of the Client's materials or instructions, the Client is obliged to provide the Provider with the necessary cooperation and to indemnify the Provider for any damages, costs and expenses incurred as a result, where permitted by law.

28. Confidentiality

The parties undertake to maintain the confidentiality of all non-public information received in connection with negotiations, preparation or performance of the cooperation.

Confidential information includes in particular:

• business information,
• technical information,
• quotes,
• contractual terms,
• project briefs,
• Client data,
• internal processes,
• access credentials and passwords,
• know-how,
• documentation,
• solution designs,
• information marked as confidential,
• information that by its nature is evidently intended to be confidential.

The confidentiality obligation applies during the cooperation and for 5 years after its termination, unless law or an agreement between the parties requires a longer period.

The confidentiality obligation does not apply to information that:

• is publicly known without breach of the confidentiality obligation,
• was known to the party before it was provided,
• was obtained from a third party authorised to provide it,
• must be disclosed pursuant to law or a decision of a public authority.

29. Personal Data Protection

VisionEdge processes personal data in accordance with applicable law, in particular the GDPR and Act No. 18/2018 Coll. on the Protection of Personal Data.

Information about the processing of personal data is set out in our separate Privacy Policy.

Information about the use of cookies is set out in our separate Cookie Policy.

If VisionEdge processes personal data on behalf of the Client as a processor in a specific project, the parties will conclude a data processing agreement or other appropriate document pursuant to Art. 28 GDPR.

The Client is responsible for ensuring that personal data provided to the Provider is processed lawfully, transparently and in accordance with applicable law.

30. Cybersecurity and Technical Security

The Provider implements appropriate technical and organisational measures to protect the information, data and systems it works with.

The Client acknowledges that no system, website, cloud service, AI solution or software can be guaranteed to be absolutely secure or error-free.

If the Client requires a specific level of security, audit, penetration testing, certification, encryption, backup, high availability or compliance regime, such requirement must be explicitly stated in the brief and priced separately.

The Provider is not liable for security incidents caused by:

• incorrect use of the output,
• interference by the Client or a third party,
• weak passwords,
• outdated systems on the Client's side,
• unsecured devices on the Client's side,
• sharing of access credentials by the Client,
• an outage or incident at a third party,
• insufficient cooperation by the Client,
• use of the output outside the recommended or agreed manner.

31. Warranties and Disclaimer

The Provider undertakes to provide services professionally, with reasonable care and in accordance with the agreed scope.

However, unless expressly agreed in writing, the Provider does not guarantee:

• a specific business result,
• increased revenue,
• cost savings,
• return on investment,
• continuous availability of the service,
• error-free outputs,
• compatibility with all devices and browsers,
• the immutability of third-party tools,
• AI model results,
• fulfilment of the Client's subjective expectations that were not part of the brief.

If an output is created based on the Client's instructions, data or decisions, the Provider is not liable for the unsuitability or consequences of such instructions, data or decisions.

32. Provider's Liability

The Provider is liable for damages caused by a breach of its obligations to the extent stipulated by law and these Terms.

To the maximum extent permitted by law, the Provider's total liability is limited to the amount actually paid by the Client to the Provider for the specific service from which the claim arose during the 3 months prior to the claim arising.

In the case of a one-off project, the Provider's liability is limited to the price of the part of the project to which the claim directly relates.

The Provider is not liable for:

• indirect damages,
• consequential damages,
• loss of profit,
• loss of business opportunities,
• loss of reputation,
• loss of data if the Client failed to ensure adequate backup,
• damages caused by third parties,
• damages caused by outages of third-party tools,
• damages caused by incorrect Client data,
• damages caused by use of the output outside its agreed purpose,
• damages caused by Client decisions made without adequate review.

Liability limitations do not apply in cases where they cannot be excluded or limited under applicable law.

33. Force Majeure

The Provider is not liable for failure to perform or delay in performing obligations caused by circumstances outside its reasonable control.

Force majeure includes in particular:

• internet or infrastructure outage,
• cloud service outage,
• cyber attack,
• power outage,
• natural disaster,
• war, civil unrest or state of emergency,
• pandemic or measures by public authorities,
• third-party service outages,
• changes in law,
• other unforeseeable circumstances that could not reasonably have been prevented.

Performance timelines are adjusted accordingly in the event of force majeure.

34. Termination of Cooperation

Cooperation may be terminated by:

• completion of the agreed scope,
• agreement of the parties,
• withdrawal from the contract,
• notice, if agreed,
• any other method pursuant to the contract or applicable law.

The Provider is entitled to terminate or suspend cooperation in particular if:

• the Client is late in making payment,
• the Client fails to provide the necessary cooperation,
• the Client uses outputs in an unlawful manner,
• the Client breaches confidentiality,
• the Client infringes intellectual property rights,
• the Client provided false or misleading information,
• continuing the cooperation would be contrary to law or the Provider's legitimate interests.

Termination of cooperation does not affect the Client's obligation to pay for work already performed, costs incurred, third-party services ordered, reserved capacity and outstanding obligations.

35. Client Withdrawal or Project Cancellation

If the Client cancels a project, withdraws from cooperation or requests its termination before completion, the Client is obliged to pay:

• work performed up to the date of termination,
• work required for the safe closure of the project,
• third-party costs,
• non-refundable licences or fees,
• a proportionate share of the reserved capacity,
• other demonstrable costs incurred by the Provider.

The paid deposit is set off against these claims. If the deposit is insufficient, the Provider is entitled to invoice the difference. If the deposit exceeds the Provider's justified claims, the Provider will refund the difference to the Client.

36. Archiving and Retention of Outputs

Unless agreed otherwise, the Provider is not obliged to archive outputs, working files, source code, data, backups or documentation long-term after the project is completed.

The Provider may retain reasonable archival copies of documentation, communications and outputs to the extent necessary for protecting legal claims, accounting purposes, security or demonstrating proper performance.

If the Client requires the transfer, migration or deletion of data after the cooperation ends, they must request this within a reasonable time and cover any costs associated with this activity, unless it is an obligation arising from applicable law.

37. References and Portfolio

Unless agreed otherwise, the Provider is entitled to list the Client as a reference and reasonably describe the services delivered in its portfolio, on its website, in presentations or business materials.

The Provider will not disclose confidential information, internal data, trade secrets or technical details that could cause harm to the Client.

If the Client does not wish to be listed as a reference, they are obliged to notify the Provider in writing.

Use of the Client's logo for public reference purposes is permitted only to a reasonable extent or with the Client's explicit consent, if required by their internal rules or applicable law.

38. Non-Circumvention and Collaborators

The Client undertakes that during the cooperation and for 12 months after its termination, they will not, without the Provider's prior written consent, directly circumvent the Provider when cooperating with persons, subcontractors, developers, consultants or partners they became acquainted with through the Provider in connection with the project.

This provision does not apply to persons with whom the Client demonstrably cooperated before commencing communication with the Provider.

If stricter regulation of the prohibition on circumvention, prohibition on competitive use of know-how or prohibition on poaching collaborators is required, the parties may agree to this in a separate contract.

39. Communication and Delivery of Notices

The parties will communicate primarily by email, telephone, online meetings or through agreed project tools.

The Provider's official contact email is: hello@visionedge.sk

The Client is obliged to notify the Provider of up-to-date contact details and any change in the person authorised to act on behalf of the Client.

A message sent to the Client's last known email address is deemed delivered no later than the next working day after sending, unless a technical delivery failure is demonstrated.

40. Electronic Documents and Signatures

The parties agree to the use of electronic communication, electronic documents and electronic signatures where permitted by applicable law.

Valid confirmation includes in particular:

• email approval of a quote,
• a reply confirming an order,
• an electronic signature,
• confirmation via a project tool,
• payment of a deposit,
• any other demonstrable electronic expression of consent.

41. Legal and Professional Disclaimer

The Provider provides technical, consulting, digital and software services. Unless expressly agreed otherwise, the Provider does not provide legal, tax, accounting, medical, financial, investment or other regulated professional advice.

If the Provider's output contains recommendations in areas that may have legal, tax, financial or other professional implications, the Client is obliged to verify them with an appropriately qualified professional.

42. Consumer Contracts

These Terms are prepared primarily for B2B cooperation.

If the Client is a consumer, the provisions of these Terms apply only to the extent they are not contrary to mandatory provisions of consumer protection law.

In the case of a consumer contract, the consumer has the rights granted by applicable law, in particular the right to pre-contractual information, the right to withdraw from the contract in cases prescribed by law, and other rights under applicable legislation.

If a service is to be provided to a consumer, the Provider may provide specific consumer information or separate terms before entering into the contract.

43. Changes to These Terms

The Provider is entitled to update these Terms.

The current version of the Terms is published on the Provider's website.

Changes to the Terms apply to contractual relationships entered into after publication of the new version, unless the parties agree otherwise.

The new version of the Terms applies to ongoing projects only if agreed or if the change has no negative impact on the rights and obligations of the Client.

44. Severability

If any provision of these Terms becomes invalid, ineffective or unenforceable, this does not affect the validity and effectiveness of the remaining provisions.

The parties undertake to replace such a provision with a valid and effective provision that most closely approximates the original economic and legal purpose.

45. Governing Law and Dispute Resolution

These Terms and contractual relationships between the Provider and the Client are governed by the law of the Slovak Republic.

The parties undertake to resolve any disputes preferably through negotiation and an effort to reach an amicable solution.

If a dispute cannot be resolved by agreement, it shall be resolved by the competent court of the Slovak Republic in accordance with applicable procedural rules. If an agreement on local jurisdiction is legally permissible, the parties agree on the jurisdiction of the court at the Provider's registered seat.

46. Final Provisions

These General Terms of Service take effect on the date of their publication on the Provider's website.

These Terms form part of the contractual relationship between the Provider and the Client if referenced in a quote, order, contract, invoice, project documentation, website or other document related to the cooperation.

By accepting a quote, confirming an order, paying a deposit, signing a contract or commencing cooperation, the Client confirms that they have read these Terms and agree to them.

47. Contact

For questions about these Terms, please contact us:

VisionEdge s. r. o.
29. augusta 1503/1A
958 01 Partizánske
Slovak Republic (EU)

Email: hello@visionedge.sk
Web: visionedge.sk